Refund Policy

Digital goods are consumed the moment they run, so refunds work differently than for physical products. Here is exactly how we handle each case.

Automatic — failed generations

If a generation fails (model error, outage), the credit or trial image it reserved is refunded automatically. You only ever pay for images that were actually delivered.

Tool purchases

• Every paid tool has a free trial before purchase — that is your evaluation window, so "I didn't like the output style" is not refundable after buying.
• If a tool is broken or materially not as described, email us within 7 days of purchase and we'll refund in full.
• Monthly subscriptions can be cancelled anytime and simply don't renew; we don't claw back the current month.

Credit purchases

• Unused purchased credits are refundable within 14 days of purchase.
• Partially used packs are refunded pro-rata for the unused portion, minus payment processing fees.
• Free welcome credits have no cash value and aren't refundable.

How to request one

Email support@artmint.shop from your account email with the tool name or receipt. Refunds are issued to the original payment method via Stripe, typically within 5–10 business days.